Terms of Use

By accessing or using the Flow9 website and services (the "Services"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Services.

Flow9 provides AI-powered voice agents and customer experience automation tools. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials confidential. You are responsible for all activities that occur under your account.

You agree not to:

• Use the Services for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Services or servers
• Use the Services to transmit harmful code, spam, or harassing content
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to compete with us or build a similar product

All content, trademarks, and intellectual property on the Services are owned by Flow9 or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

You retain ownership of any content you submit through the Services. By submitting content, you grant Flow9 a worldwide, non-exclusive, royalty-free license to use, reproduce, and display that content solely for the purpose of providing the Services.

Certain features require a paid subscription. Fees, billing cycles, and cancellation policies are described at the time of purchase. All payments are non-refundable except as required by law.

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, Flow9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these terms.

These Terms of Use are governed by the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Berlin, Germany.

We may revise these Terms of Use from time to time. The most current version will always be posted on this page. Your continued use of the Services after changes are posted constitutes acceptance of the revised terms.

For questions about these Terms of Use, please contact us at hello@flow9.online