Automate e-commerce customer conversations
Flow9's AI Workforce answers product questions instantly, recovers drop-offs before they're gone, and handles order-status conversations automatically — across chat, email, and voice, connected to one customer record.
The Problem
Unanswered questions are abandoned carts.
Questions that never get answered convert to nothing
A shopper who asks about sizing, stock, or delivery and hears silence buys somewhere else.
Support volume scales faster than your team
Every promotion multiplies enquiries; hiring can't keep pace with the spikes.
Online and in-store journeys don't connect
The same customer looks brand new on every channel, so service starts from zero each time.
What Your AI Workforce™ Handles
Every conversation, handled on the spot
“I never finished my order…”
Abandoned-enquiry recovery
Drop-offs are followed up before they're gone — questions answered, objections handled, orders completed.
“Where's my order?”
Order-status handling
Answered instantly on chat, email, or voice — with the real status from your systems.
“Do you have this in a 42?”
Pre-sale product Q&A
Sizing, stock, compatibility, and delivery questions answered on the spot, so carts don't stall.
“How was your delivery?”
Post-purchase follow-up & reviews
Delivery check-ins, review requests, and re-engagement campaigns run automatically on one customer record.
Built on the Flow9 platform
Frequently Asked Questions
Common questions from e-commerce and retail teams.
Yes — instantly, on chat, email or voice, with the real status from your systems.
