Manage travel enquiries from first contact to follow-up
Flow9 gives travel agencies, tour operators, and DMCs an AI Workforce that answers every enquiry the moment it arrives — on WhatsApp, phone, or email, in your customer's language — qualifies the traveller, drafts the follow-up, and books the next step into your pipeline.
The Problem
Every silent hour costs a booking.
Enquiries at 11pm, answers at noon
Travellers message on WhatsApp around the clock. Every hour of silence is a booking your competitor takes.
Quotes re-typed, follow-ups forgotten
Quotations live in chats, inboxes and Excel. Nobody owns the follow-up, so warm leads quietly go cold.
Peak season breaks the team
Enquiry volume triples; headcount doesn't. Service quality collapses exactly when revenue peaks.
What Your AI Workforce™ Handles
The traveller's journey, handled end-to-end
- 01
Lead qualification
Every enquiry answered instantly; destination, dates, travellers, and budget captured; intent scored; hot leads routed to the right consultant.
- 02
Quotation follow-up
Every quote chased automatically on a schedule you set, until the traveller answers — no more revenue lost to forgotten follow-ups.
- 03
Booking confirmations
Confirmations, documents, and reminders sent on time, on the traveller's channel.
- 04
Payment reminders
Deposits and balances chased politely and persistently, with payment status reflected in the pipeline.
- 05
Itinerary communications
Pre-trip updates, changes, and check-ins handled automatically — in the customer's language.
- 06
Post-trip re-engagement
Reviews requested, anniversaries remembered, next trips proposed. Your database becomes repeat revenue.
Powered By The Flow9 Platform
Core modules behind these workflows
Outcomes
What your team gains
Answer in seconds, not hours
Every enquiry gets an instant, useful reply — day or night, peak season or not.
Every quote followed up
Follow-ups run on schedule until the traveller responds, so no quote is forgotten.
One pipeline, no spreadsheets
Every enquiry, quote, and booking lives on one customer record your whole team can see.
Multilingual by default
Travellers are answered in their own language, on the channel they wrote from.
Frequently Asked Questions
Common questions from travel agencies, tour operators, and DMCs.
WhatsApp, phone (voice), SMS and email — and every conversation lands on the same customer record, so nothing lives in a personal inbox.
See your AI Workforce qualify a live travel enquiry.
15 minutes. Your language, your workflows, a real WhatsApp conversation.