# Flow9

> Flow9 is an AI-native sales and customer engagement platform for travel and hospitality businesses — replacing manual sales processes with a virtual AI workforce that qualifies leads, follows up on deals, and engages customers 24/7 across voice, WhatsApp, SMS, and email.

## Products

- **Flow9 Funnel**: A complete CRM with an AI workforce built in — manage leads, deals, pipelines, and customers, while Flow9 Workforce handles nurturing, follow-up, NPS, and feedback automatically. Includes Agent Studio (visual workflow builder), Ask Flow9 (AI sales co-pilot), and Pipeline Intelligence.
- **Flow9 Engage**: The outreach execution layer powering every conversation channel — voice calls, SMS, WhatsApp, and email — for sales, support, and in-store customer experience. Operates as the channel engine behind Funnel and is available standalone for businesses with an existing CRM.

## Flow9 Workforce

Flow9 Workforce is the AI agent layer inside Funnel. Businesses use Agent Studio to design AI workers — visually or in plain English — that run pre-sales, post-sales, NPS, and feedback workflows for both online and in-store operations. Agents have access to live CRM context, company knowledge, and interaction memory, enabling personalised, context-aware conversations at scale without human intervention.

## Company

- Address: Berlin, Germany
- Website: https://flow9.online
- Contact: hello@flow9.online

## Social Media

- LinkedIn: https://www.linkedin.com/company/flow9/
- Instagram: https://www.instagram.com/flow9.online/
- X: https://x.com/flow9_online
- Facebook: https://www.facebook.com/profile.php?id=61581753998754

## Key Pages

- Homepage: https://flow9.online/
- Flow9 Funnel (AI-powered CRM): https://flow9.online/funnel
- Flow9 Engage (AI voice agents): https://flow9.online/engage
- About: https://flow9.online/about
- Use Cases: https://flow9.online/use-cases
- Travel Lead Qualification: https://flow9.online/use-cases/travel-lead-qualification
- Omni Channel Retail: https://flow9.online/use-cases/omni-channel-retail
- Blog: https://flow9.online/blog
- Careers: https://flow9.online/careers
- Contact: https://flow9.online/contact
- Privacy Policy: https://flow9.online/privacy
- Terms of Use: https://flow9.online/terms
- Impressum: https://flow9.online/impressum

## What Flow9 Does

Flow9 helps travel and hospitality businesses replace manual, human-heavy sales and customer engagement processes with an AI workforce. The platform enables:

- Instant lead response and qualification across WhatsApp, web, voice, and social
- Automated deal follow-up and pipeline progression without rep involvement
- Pre-sales and post-sales workflows run by AI agents with full CRM context
- NPS, feedback, and customer satisfaction campaigns at scale
- In-store and online customer engagement through a single platform
- Visual agent workflow builder (Agent Studio) with plain-English creation
- Revenue forecasting built from live pipeline data and AI-scored intent signals
- Multi-channel outreach execution via voice, SMS, WhatsApp, and email

## Architecture

Flow9 Funnel stores CRM data using a dynamic entity system — leads, deals, customers, and custom objects are all first-class entities available to every AI agent and workflow. The context engine assembles live record data, company knowledge (RAG), interaction memory, and derived intelligence signals into a context bundle served to each agent at execution time.

## Technology Partners

OpenAI, Anthropic (Claude), Retell AI, Telnyx, Resend, AWS, ElevenLabs